Common problems

A growing list of FAQs—organized by symptom.
If your problem is not listed here, please contact the
Support.

Booking Wizard

„No available slots are displayed"

Possible causes:

1. Employees at Amparex are not authorized to book appointments online.
   In Employee Resources, verify that „Bookable online" or similar is selected
   is.
2. Location resources are not linked correctly. If appointment templates have a
   If a room is expected, the description field in the resource must contain the tag
   Location_ contained in the template and approved
   The location tag must be entered. For details, see the version's changelog. 1.1.3.
3. Branch assignment is missing. Employees who work only for „all stores"
   are marked, or, conversely, only for a specific branch—both
   must be maintained consistently.
4. The cache shows an old version. Solution: Clear Cache.

„The calendar doesn't jump to the first available week"

Since version 2.0.0 The plugin includes an auto-jump feature that, when empty,
automatically jumps from the current week to the first week with available slots –
both with and without a preferred counselor. If that doesn't happen:

• Check whether the installed version is at least 2.0.0 is.
• Clear the cache.
• Using debug mode (see Clear Cache and Diagnostics) use the Freebusy tester.

„When I submit, I get a 404 error / blank page"

Typically occurs when the security check (nonce)
has expired—for example, if the wizard was left open for a very long time.

• Reload the page and start the booking process over.
• If the issue can be reproduced: please send the browser console log to the
  Support report.

„The title field cannot be skipped"

The "Title" field is required (Version 1.2.0+). If not selected,
you'll see an error message. In this case, earlier versions would have redirected
accidentally landing on a 404 page—that's been the case since 1.5.2 Fixed.

Emails

„Confirmation emails aren't arriving"

WP2Amparex uses WordPress's own wp_mail-function. When others
If emails from your site aren't arriving either, it's not the plugin's fault.
Recommended check:

1. Plugin „WP Mail Logging" Install and check whether the email
   was actually shipped.
2. If so, but the email doesn't arrive: WordPress SMTP via WP Mail SMTP,
   FluentSMTP or set up a similar plugin.

„Admin email is being sent to the wrong address" / „Several people are receiving the email"

How Admin Notifications Work in Detail (Source:
includes/services/class-email-service.php):

In other words: Branch emails from Amparex and plugin emails from WP2Amparex-
Settings are parallel notified—not „one wins.".
If you want to notify only one address, leave the other one blank.

The WordPress admin email has been sent since version 1.0.4 only as a pure
A workaround used when neither the branch email nor any additional
are stored in the plugin's email settings.

License and updates

„The license box is yellow/orange."

Status „Unverified" or „Not activated." Solution:

• WP2Amparex → License & Updates open
• Have your key registered at Activate the license click

If that doesn't work, check the status message below (the text reads as
„Invalid," „Site not activated," „No activations available").

„Updates aren't coming through"

Order of diagnosis:

1. License status: Must be „Active.".
2. WP2Amparex → License & Updates Open and go to
   Check for plugin updates now Click.
3. Are WordPress updates enabled? Dashboard → Updates – Manually „Check for updates.".
4. Clear caches (object cache, FastCGI cache, CDN) – some aggressive
   Cache configurations also freeze the WordPress plugin update transient.
5. If nothing else works: Clear the WP2Amparex cache (see Clear Cache and Diagnostics).

The "Check for Updates" button only clears the plugin update cache. It does not change
No Amparex data and no license.

„Am I still on Freemius?"

See Update Path: Freemius to EDD.
The license section explicitly displays the current update channel.

Design / Front-End Style

„Buttons / Links look strange"

WP2Amparex overrides theme styles only, if in the plugin settings
In the „Design" tab, the checkbox „Should theme styles be overridden?"
is set (Behavior since 1.0.5).

If the plugin buttons don't match your theme: Uncheck the box,
Theme buttons inherit the layout.

The accent color is set in the tab Design using a WordPress color picker
maintained. Directly below that, a small preview shows how a primary
A button, an outline button, and a link in the selected color look great.
Hex values and existing rgb()-/rgba()-Values remain valid.

„Touch controls on smartphones don't work well"

Touch events were created using 1.4.0 significantly improved. If you are on a
If you're using an older version, it's worth updating.

If nothing else works

Please include the following information with the
Support Contact:

• WordPress Version
• PHP Version
• WP2 Amparex Version (WP2Amparex → License & Updates shows the version
  (top right)
• Active theme and, if applicable, page builder (Elementor, Divi, Bricks, …)
• Browser (including version)
• What did you do? What was supposed to happen? What happened instead?
• If possible: a screenshot or browser console log

For paying licensees, it can also be done directly through
isla-stud.io – Contact.