--- title: "Common Issues — isla Studio" url: "https://isla-stud.io/en/docs/wp2amparex/haeufige-probleme/" date: 2026-05-30 --- # Common Issues Common Issues ================ > A growing FAQ—sorted by symptom. > If your issue isn’t listed here, please contact > [Support](https://isla-stud.io/kontakt/). --- Booking Wizard --------------- ### „No available slots are displayed“ **Possible Causes:** 1. **Employees are not authorized for online appointment booking in Amparex.** Check the employee resources to ensure that „Bookable online“ or similar is selected . 2. **Location resources are not linked correctly.** If appointment templates require a room, the description field in the resource must contain the tag `Location_` must be included, and the approved location tag must be entered in the template. For details, see the changelog for version `1.1.3`. 3. **Branch assignment is missing.** Employees who are marked only for „all branches“ or, conversely, only for a specific branch—both must be maintained consistently. 4. **Cache shows an old version.** Solution: **[Clear the cache](https://isla-stud.io/docs/wp2amparex/cache-leeren-und-diagnose/)**. ### „The calendar does not jump to the first available week“ Since version `2.0.0`, the plugin includes an auto-jump feature that, when the current week is empty, automatically jumps to the first week with available slots— whether or not a preferred advisor is selected. If this does not happen: - Check that the installed version is at least `2.0.0`. - Clear the cache. - Use debug mode (see **[Clear Cache and Diagnostics](https://isla-stud.io/docs/wp2amparex/cache-leeren-und-diagnose/)**) to query the freebusy tester. ### „I get a 404 error or a blank page when submitting“ This typically occurs when the security check (nonce) has expired—for example, if the wizard was left open for a very long time. - Reload the page and start the booking process from the beginning. - If the issue is reproducible: please report it to [Support](https://isla-stud.io/kontakt/) along with the browser console log. ### „Cannot skip the title field“ The title field is required (version `1.2.0+`). If left blank, you’ll see an error message. Earlier versions incorrectly redirected to a 404 page in this case—this has been fixed since `1.5.2`. Emails ------- ### „Confirmation emails aren’t arriving“ WP2Amparex uses WordPress’s built-in `wp_mail` function. If other emails from your site aren’t arriving either, it’s not the plugin’s fault. Recommended steps: 1. Install the **„WP Mail Logging“** plugin and check whether the email was actually sent. 2. If so, but it isn’t arriving: Set up WordPress SMTP using `WP Mail SMTP`, `FluentSMTP`, or a similar plugin. ### „Admin email goes to the wrong address“ / „Multiple recipients receive the email“ Behavior of the admin notification in detail (source: `includes/services/class-email-service.php`): ScenarioRecipients of the admin emailBranch email (Amparex) **and** additional plugin email set**Both receive the email** (branch address + plugin address)Only branch email setOnly the branch addressOnly plugin email setOnly the plugin addressNeither setFallback to the **WordPress admin email** (`Settings → General`)This means: Branch email from Amparex and plugin email from WP2Amparex settings are notified **simultaneously**—it’s not a „winner-takes-all“ situation. If only one address is to be notified, leave the other blank. Since version `1.0.4`, the WordPress admin email has only been used as a last resort if neither the store email nor an additional plugin email has been configured. License and Updates ------------------ ### „The license box is yellow/orange“ Status „Unverified“ or „Not activated.“ Solution: - Open **WP2Amparex → License & Updates** - Leave the key entered, click **Activate License** If that doesn’t work, check the status message below (wording such as „Invalid,“ „Site not activated,“ „No activations available“). ### „Updates aren’t coming through“ Troubleshooting steps: 1. License status: must be „Active.“ 2. Open **WP2Amparex → License & Updates** and click **Check for Plugin Updates Now**. 3. Are WordPress updates enabled? **Dashboard → Updates** – manually click „Check for Updates.“ 4. Clear caches (object cache, FastCGI cache, CDN)—some aggressive cache setups can also freeze the WordPress plugin update transient. 5. If nothing works: Clear the WP2Amparex cache (see **[Clear Cache and Diagnostics](https://isla-stud.io/docs/wp2amparex/cache-leeren-und-diagnose/)**). The Update Check button only clears the plugin update cache. It does not modify any Amparex data or the license. ### „Am I still on Freemius?“ See **[Update Path: Freemius to EDD](https://isla-stud.io/docs/wp2amparex/update-pfad-freemius-zu-edd/)**. The license section explicitly displays the current update channel. Design / Frontend Style ---------------------- ### „Buttons / Links look strange“ WP2Amparex overrides theme styles **only** if, in the plugin settings under the „Design“ tab, the checkbox „Should theme styles be overridden?“ is checked (behavior since `1.0.5`). If the plugin buttons don’t match your theme: Uncheck the box, and the theme’s buttons will take over the layout. The accent color is configured in the **Design** tab using a WordPress color picker. Directly below it, a small preview shows how a primary button, an outline button, and a link appear with the selected color. Hex values and existing `rgb()`/`rgba()` values remain valid. ### „Touch controls on smartphones don’t work well“ Touch events have been significantly improved in `1.4.0`. If you’re using an older version, it’s worth updating. --- If nothing helps ----------------- Please contact [Support](https://isla-stud.io/kontakt/) with the following information: - WordPress version - PHP version - WP2Amparex version (`WP2Amparex → License & Updates` displays the version in the top right corner) - Active theme and, if applicable, page builder (Elementor, Divi, Bricks, …) - Browser, including version - What did you do? What was supposed to happen? What happened instead? - If possible: a screenshot or browser console log For paying license holders, you can also contact us directly via [isla-stud.io – Contact](https://isla-stud.io/kontakt/).